Refund and Returns Policy

Return and Refund Policy
Last updated 03/03/22
Return Policy, Refund Policy, and Product  Warranty Policy

1. Return Policy

            When the Customers have received the ordered product, please keep the product in its original condition as much as possible, both the product and the package.

The Company has a return policy for every purchase made through the online store www.happynoodles.net to all customers. The Customer can return the product within 7 (seven) days* after receiving the product. It depends on the description on the product details page. The return period starts from the moment the customer receives the status that the product has been delivered to the customer’s address (Including Saturday, Sunday and public holidays). Customers can check the return period from the symbol shown on the product details page.

(* Based on the Direct Sales and Direct Marketing Act, B.E. 2545)

Customers can choose from two options of returning the product:

“Return for a refund” means (1) the Customer wishes to return the purchased products to the Company and (2) wishes to receive a refund for the transaction.

“Replacement” means (1) the Customer wishes to return the purchased product to the Company and (2) wishes to receive a new product of the same type and type as ordered by the Customer without being able to change the product to another flavor or packing size. If the customer wants to change the product to another flavor or packing size, Customers must return the product and order a new one only.

Conditions for returning products for refunds and exchanges

The company will accept the return of the product in order to refund the money to the customer and change products to customers who order products through www.happynoodles.net only in the following cases:

“Wrong Product Received” means the wrong product received by the Customer as ordered by the Customer. In the case of returning the product due to the wrong product, the returned product must be in its original condition. The packaging has not been opened or torn -> “The product has been unpacked, ripped, torn” means the product received by the Customer has a damaged appearance, both inside and outside. There are traces of peeling, tearing from the packaging that wraps the product.

“Broken, Swollen Product” means the product and its packaging that the Customer receives is swollen, inflated, and broken.

“Products with quality problems” means products received by the Customer that are different from the original appearance, taste, smell, and color.

“Expired Product” means the product received by the Customer has passed the warranty date or expired.

“Customer change of mind” means the customer decides to return the product for reasons other than those stated above. The Company reserves the right to accept the return / refund / exchange of the product due to the “change of mind” of the customer.

The Company will not accept returns or exchanges in the following cases:

– Products that are returned for purposes of return or exchange but get damaged during shipping back to the company causing the shape of the package to alter.

– Products that are not purchased from the website www.happynoodles.net

– Products that have been unpacked, torn, opened or used.

– Damaged products by any damages caused by packing the returned product by the Customer to the Company.

– The Customer does not notify the request and send the product back within 7 days after receiving the product.

– Products that are free gifts or special participating items with conditions.

Note

The Customer is responsible for the cost of returning the product to the Company, unless the return of the product is caused by the error of the Company, such as the delivered product that does not match the product ordered by the customer or the product received by the customer is deviated from the normal condition and appearance of the product.

Please return the products to the Company properly and carefully to ensure that those products are returned in normal condition with no damages.

Processing time

Customers who wish to return the product for a refund or change the product must notify the request within 7 days from the date of delivery of the product. In case of requesting a refund, the Company will refund the customer within 30 working days from the date of receiving the returned product from the customer. For requesting a replacement, the Company will take no more than 15 business days (in some cases, it may take longer) from the date of receiving the returned product from the customer. To contact the Company to report the request or inquire about the progress of the operation, Customers can contact or inquire at the Customer Support Center online, or send a chat message on the Happy Noodles Facebook page, or E-mail : CallCenter.HappyNoodles@happynoodles.net.

The Company reserves the right to cancel the order and return all products and services to the customer to settle conflicts.

The Company reserves the right to refuse to return a product for a refund or exchange for a product that does not meet the terms and conditions stated in this return policy.

The Company reserves the right to modify / improve / amend terms of this return policy without prior notice.

2. Refund Policy

Method of refund : Transfer money to customer’s account

Refund period : No more than 30 working days from the date of receiving the returned product from the customer.

Note

“Business days” means Monday-Friday, excluding Saturdays, Sundays and Public Holidays. The refund period may be longer than the period specified as mentioned above. It depends on the procedures of the bank of the Company and customers.

Additional terms for refunds

The Company may contact the customer and request additional documentary evidences to facilitate the refund process. If the customer refuses to provide information about the customer’s bank account or provides evidence relating to the after-sales service request for a refund, the company reserves the right to disapprove the refund process.

3. Product Warranty Policy

The Company represents and warrants that the products sold to consumers through online store www.happynoodles.net

1) The Products meet the specification when delivered,

2) The Products are produced in accordance with regulations and good methods in food production,

3) The Products manufactured under a quality assurance system to ensure compliance with the above certifications; and

4) The Products are without prejudice of all rights upon delivery.

The Company has the intention and determination based on the rights of consumers and is ready to act in order to ensure accuracy, equality, transparency and attention to every customer, including the selection of the product selection and the process of service that best meets the customer’s needs. In the event that there is a conflict, the Company will do its best within the scope of duties and responsibilities that are possible in order to correct/compensate those problems.